FAQ
How long are shipping times?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. We offer free shipping on all the items in the US. You can expect your order to be delivered within 3-7 days after it has been processed.
What's your Return, Refund and Exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you must first contact us at jayjscustomtees@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To start an exchange, you must first contact us at jayjscustomtees@gmail.com.
If your exchange is accepted, we’ll send you instructions on how and where to send your package. You are responsible to pay for the return shipping if exchange request is accepted. Items sent back to us without first requesting exchange will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jayjscustomtees@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you must first contact us at jayjscustomtees@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To start an exchange, you must first contact us at jayjscustomtees@gmail.com.
If your exchange is accepted, we’ll send you instructions on how and where to send your package. You are responsible to pay for the return shipping if exchange request is accepted. Items sent back to us without first requesting exchange will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jayjscustomtees@gmail.com.
Can I cancel my order?
Yes, we accept cancelation of order within 24 hours of placing an order, please reach out to our support jayjscustomtees@gmail.com to initiate the cancelation.
What happens if I receive the wrong item?
If there’s an issue with your order -- Please contact us at jayjscustomtees@gmail.com for further information on returning if you received an incorrect or damaged order.
A return label will be provided, or we may refund it full.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know at jayjscustomtees@gmail.com.