North Pole Tumbler

RETURN EXCHANGE & REFUND POLICY

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must first contact us at jayjscustomtees@gmail.com.

If your return is accepted, we will send you an instruction on how and where to send your package. Return shipping is the responsibility of customer and we do not provide a return label. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on Custom item, sale items or gift cards

EXCHANGE

To start an exchange, you must first contact us at jayjscustomtees@gmail.com.

If your exchange is accepted, we’ll send you instructions on how and where to send your package. You are responsible to pay for the return shipping if exchange request is accepted. Items sent back to us without first requesting exchange will not be accepted.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at jayjscustomtees@gmail.com.